Terms and Conditions
Terms and Conditions
1.1. “AGREEMENT” means this agreement duly entered into between the Subscriber and Fusion Wireless PTY (LTD t/a Sonic Telecoms Solutions which establishes the terms and conditions under which Sonic Telecoms Solutions will provide Services to the Subscriber.
1.2. “Sonic Telecoms / “SERVICE PROVIDER” means Fusion Wireless (Pty) Ltd, a company incorporated in the Republic of South Africa with registration number 2010/012851/07
1.3. “CAP” means the limit which the Service Provider may impose on usage or spend by a particular Subscriber on a particular package in any one or more months.
1.4. “CHARGES” means the connection charges, monthly service charges, usage charges and any other charges pertaining to the provision of the Services and any other services provided to the Subscriber in terms of this Agreement or otherwise by notice from time to time.
1.5. “CONNECTION DATE” means the date on which the Services commence.
1.6. “COVERAGE AREA” means the physical geographic area within which the Services are provided by Sonic Telecoms.
1.7. “CPE” means Customer Premises Equipment, including the antennas and communication cards, gateways and modems installed at a Subscriber’s Premises to send and / or receive a signal via a radio link and may include any other special equipment provided by the Service Provider to facilitate any future enhanced services to the Subscriber.
1.8. “INITIAL TERM” means the contract period as indicated on the face of this Agreement, commencing on the Connection Date.
1.9. “NETWORK OPERATOR” refers to Sonic Telecoms, Neotel, MTN Business, IS, Telkom, Vodacom, MTN and/or all other data and voice carriers that Sonic Telecoms interconnects with.
1.10. “PREMISES” means the installation address as defined on the face of this Agreement.
1.11. “SERVICES” collectively means Sonic Telecoms services, which include ancillary services related thereto which are selected and agreed upon by the Subscriber in the signed Agreement.
1.12. “SUBSCRIBER” is the Company, Close Corporation, Firm, Partnership, Body Corporate or Persons contracting to receive the Services from Sonic Telecoms in terms of this Agreement.
2. APPOINTMENT AND TERM
2.1. With effect from the date of acceptance hereof by Sonic Telecoms, the Customer appoints Sonic Telecoms to provide the Services.
2.2. The Subscriber acknowledges that this Agreement constitutes an irrevocable offer by the Subscriber, which may be accepted or refused by Sonic Telecoms in its sole discretion. The offer will be considered once received by Sonic Telecoms at Sonic Telecoms premises. Connection of the Subscriber shall be deemed to constitute commencement of the Services. This Agreement shall become binding between Sonic Telecoms and the Subscriber once signed by Sonic Telecoms, whether or not the Subscriber was notified of the acceptance of the offer or not.
2.3. After the Initial Term, as selected on the face hereof, this Agreement shall continue for a further 12 months at the prevailing monthly subscription fee of Sonic Telecoms, unless either party serves written notice of termination on the other not less than one (1) month prior to the end of the Initial Term or such successive periods.
2.4. Termination of the Agreement does not relieve the Subscriber from the liability to pay charges for usage of the Services by the Subscriber up until the Services are disconnected by Sonic Telecoms.
2.5. The subscriber may not cancel or terminate the Agreement and demand reimbursement for CPE or any damages of whatsoever nature as a result of the Subscriber’s relocation to an area outside of Sonic Telecoms Coverage Area.
3. THE SONIC TELECOMS SERVICES
3.1. The Services are to include the routing of voice and data traffic over the Sonic Telecoms network:
3.1.1. Voice constitutes all national, international and mobile voice or data calls routed through the Sonic Telecoms network.
3.1.2. Data constitutes packets of data routed or managed via Mobile, Fixed-line or Wireless circuits across or through the Sonic Telecoms network.
3.1.3. The worldwide web “www” is not secure, and we recommend that Subscribers implement all the necessary firewalls and software protection.
3.2. The Subscriber shall allow Sonic Telecoms access to the Subscriber’s premises, with prior notification to the Subscriber, in order to install, maintain, monitor, inspect, replace or remove the Services.
3.3. The Subscriber shall have no claim of whatsoever nature and howsoever rising against Sonic Telecoms, its service providers or partners, including no right to cancel this Agreement or to withhold payment of any monies due in terms hereof should the network temporarily or otherwise fail, malfunction, provide no or poor coverage or should any of the services or facilities provided by the Network Operators, Eskom or Sonic Telecoms be temporarily unavailable.
3.4. Sonic Telecoms is exempted from all liability for any loss or damage (whether direct or consequential) and/or for any costs, claims or demands of any nature to the Subscriber and/or any third party arising from such suspension, due to repairs and/or improvement work on the technical infrastructure by means of which the Services are provided. Sonic Telecoms shall endeavour to give the Subscriber prior notice of any such increases or variation, but gives no undertaking in this regard.
3.5. The Subscriber shall not be entitled to set off or deduct any monies in respect of “dropped” or discontinued calls and/or connections or temporarily unavailable services including facsimile and other services. Sonic Telecoms does not make any representations, nor give any warranty or guarantee of any nature whatsoever in respect of the Services.
3.6. All data services are “best effort” and no download speeds are guaranteed unless client subscribes to dedicated 1:1 service.
3.7. Sonic Telecoms does not warrant or guarantee that the information transmitted by the use of the Services will be preserved or sustained in its entirety, will be suitable for any intended purpose, will be free of inaccuracies or defects or bugs or viruses of any kind, and will not contravene the laws of a particular country.
3.8. Sonic Telecoms shall be entitled in its sole discretion to alter the telephone number or any other code or number, which has been allocated to the Subscriber.
3.9. Sonic Telecoms shall be entitled in its sole discretion to suspend, cancel, vary or terminate this Agreement or any part thereof, without Sonic Telecoms incurring any liability whatsoever, in the event of non-availability of the Services or if any agreement giving Sonic Telecoms access to anything relating to the Service, is suspended, cancelled, varied or terminated.
3.10. Any request by the Subscriber to migrate from one package to another will be subject to the discretion and approval of Sonic Telecoms and any migration charges where applicable, will be as per the applicable Sonic Telecoms tariff plan.
3.11. Sonic Telecoms reserves the right to carry out a credit check against the Subscriber prior to acceptance of this Agreement and subsequent to carrying out of such credit check may request from the Subscriber a cash deposit or bank guarantee in a form to be approved by Sonic Telecoms and issued by a bank acceptable to it or such form of security as Sonic Telecoms may at its sole discretion request, provided that the total amount of any cash deposit or bank guarantee shall not exceed the total Charges which Sonic Telecoms may reasonably expect the Subscriber to incur during any two (2) full billing cycles.
3.12. If any unpaid charges incurred by the Subscriber (including Charges which have accrued but have not yet been invoiced) shall at any time exceed the amount of any initial deposit or bank guarantee provided by the Subscriber to Sonic Telecoms in terms of clause 5, Sonic Telecoms may request an additional amount by way of cash deposit or bank guarantee in a form to be approved by Sonic Telecoms and issued by a bank acceptable to it or such form of security as Sonic Telecoms may at its sole discretion request, provided that the total amount of any cash deposit or bank guarantee shall not exceed the total Charges which Sonic Telecoms may reasonably expect the Subscriber to incur during any two (2) full billing cycles.
3.13. The Subscriber acknowledges that any failure by it to comply with any request made by Sonic Telecoms under Clauses 3.12 and 3.13 shall constitute a material breach under this Agreement, which is not capable of remedy.
4. SUPPLY, USE AND INSTALLATION OF CPE AND SERVICES
4.1. The Subscriber shall be responsible for obtaining all necessary approvals and authorisations from any competent authority or body and required for the purpose of any such supply and/or delivery and/or installation and the
Subscriber hereby indemnifies Sonic Telecoms against any claim or liability suffered by Sonic Telecoms by reason of such approval and authorisation not having been obtained.
4.2. All risk in and to the CPE shall pass to the Subscriber on delivery by Sonic Telecoms.
4.3. The CPE and all cabling remain the property of Sonic Telecoms and will be collected upon cancellation of this contract whether the cancellation is within or out of the contract term. The WiFi router is included for free use, if the subscriber cancels before the end of the contract term, Sonic Telecoms has the right to collect the WiFi router provided.
4.4. If any CPE is lost, stolen or damaged, the Subscriber shall immediately notify Sonic Telecoms in writing and until such notification, the Subscriber shall remain liable for all costs and charges pertaining to such CPE. Sonic Telecoms shall as soon as reasonably possible replace the CPE. The cost of this replacement equipment shall be for the Subscriber’s account.
4.5. Any of the stipulations as in Clause 4.4 shall in no way be deemed to constitute a termination of this Agreement which shall continue to be of full force and effect.
4.6. The Subscriber hereby warrants and undertakes in favour of Sonic Telecoms that the Subscriber:
4.6.1. Shall not use nor allow the Services to be used for any improper, immoral or unlawful purpose, nor in any way which may cause injury or damage to persons or property or an impairment or interruption to the Services.
4.6.2. Shall only use the CPE provided by Sonic Telecoms and comply with relevant legislation and regulations imposed by a competent authority and all directives issued by Sonic Telecoms relating to the use of the CPE and the provision of Services.
4.6.3. Recognises that no right, title or interest in the software contained in the CPE issued to the Subscriber vests in the Subscriber.
4.6.4. Shall not, nor permit any third party to reverse engineer, decompile, modify or tamper with the software contained in or pertaining to any CPE.
4.7. Should the Subscriber utilise the monthly data allocation per the capped service selected in this Agreement, the Subscriber is entitled to use additional data at the applicable rate, however, Sonic Telecoms reserves the right to limit the Subscriber’s additional data usage to any cap imposed by the Service Provider.
4.8. The CPE must be used in accordance with Sonic Telecoms or the manufacturer’s instructions, as the case may be. Other services or equipment provided to the Subscriber by a third party are subject to the third party’s terms and conditions.
5.1. The Subscriber shall pay to Sonic Telecoms:
5.1.1. Upon signed acceptance of the Services, the initial installation fee and all other introductory and hardware costs; or
5.1.2. Commencement charges stipulated in this Agreement; and
5.1.3. In the case of the monthly Service fees, payment for the first month to be pro-rated if applicable
5.1.4. Arrears as and when monthly billing is passed on by the Network Operators, the total charges for the Services used and/or generated by the Subscriber during each billing period and any other charges payable in respect of the Services requested by the Subscriber or other charges levied by Sonic Telecoms from time to time; and
5.1.5. Sonic Telecoms is a VAT Vendor and does charge VAT.
5.2. The Charges payable by the Subscriber to Sonic Telecoms for the provision or facilitation of the Services shall be stipulated in any notice, directive, promotion or applicable tariff plan issued or derived by Sonic Telecoms from time to time and the contents of such notice, directive promotion or tariff plan including the charges and provisions stipulated therein shall be deemed to be incorporated in this Agreement as if specifically set out herein.
5.3. The Subscriber agrees that Sonic Telecoms shall be entitled from time to time to increase or vary the Charges payable (as dictated by the networks or by extreme currency fluctuations) by the Subscriber to Sonic Telecoms for the Services. Sonic Telecoms shall endeavour to give the Subscriber prior notice of any such increases or variation, but gives no undertaking in this regard.
5.4. Sonic Telecoms’s monthly statement of Charges shall be prima facie proof of the amounts owed by the Subscriber to Sonic Telecoms in terms hereof and of the other facts stated herein and should the Subscriber dispute the number, duration or amount charged in respect of any call made or services rendered by Sonic Telecoms, then the Subscriber shall bear the onus of proving that Sonic Telecoms statement is incorrect in such respect.
6. PAYMENT TERMS
6.1. Should the Subscriber send any monies, cheques, orders or bills by means of the postal services, then the postal authority shall be deemed to be the agent of the Subscriber and the Subscriber shall bear all risk of loss, theft and delay in and to any such monies, cheques, orders or bills sent by post and without derogating from what is stated herein, the Subscriber shall draw all cheques, postal orders and bills payable to Sonic Telecoms Solutions and marked “not transferable”.
6.2. The Subscriber agrees that payment shall only have been made to Sonic Telecoms when the monies remitted by the Subscriber have been received into Sonic Telecoms bank account.
6.3. Should any stop order, debit order or cheque payment be returned unpaid or stopped, for whatsoever reason or should Sonic Telecoms exercise its right to suspend the provision of the Services due to late or non-payment of any monies due in terms hereof by the Subscriber, then the Subscriber shall pay an administration charge of at least R200,as may be levied by Sonic Telecoms from time to time for each such non-payment, suspension or any other breach of this Agreement which amount shall be liable upon demand and recoverable by Sonic Telecoms.
6.4. In the case of the monthly Service fees, payment for the first month to be pro-rated for the remaining of the month. Subsequent payments to be made monthly in advance on or before the fifth (5th) day of every month, or as per the debit order run date. Non-receipt of invoices by the Subscriber will not be considered as a valid basis for late or non-payment.
7.1. The Subscriber agrees and acknowledges that a certificate given under the hand of a financial manager or controller of Sonic Telecoms whose status and authority need not be proved shall be considered prima facie proof of the amount due and shall entitle Sonic Telecoms to apply for judgement against the Subscriber and to obtain summary judgement or provisional sentence, as the case may be.
8. LIMITATION OF LIABILITY
8.1. The Subscriber hereby indemnifies Sonic Telecoms and holds Sonic Telecoms harmless against any claim by any third party arising directly or indirectly out of the Subscriber’s access to or use of the Services or information obtained through the use of it, including without limitation of any claim due to the use of the Services for unlawful purposes.
8.2. Sonic Telecoms shall not be liable for any loss or damages arising out of mistakes, omissions, interruptions, delays, errors or defects in the Services, the transmission of the Services, or failures or defects in facilities furnished by Sonic Telecoms, occurring in the course of furnishing Services, and liability shall in no event exceed an amount equivalent to the proportionate fixed monthly charge to Sonic Telecoms for Services, during the period of time in which such mistakes, omissions, interruptions, delays, errors or defects in the Services, its transmission or failure or defect in facilities furnished by Sonic Telecoms occurred.
8.3. The Subscriber must pay Sonic Telecoms for the replacement or repair of damage to Sonic Telecoms equipment or facilities caused by the negligence or willful act of the Subscriber or users; improper use of Services; or any use of Sonic Telecoms equipment or Services provided by others.
8.4. The Subscriber must insure Sonic Telecoms equipment or facilities installed at the Subscriber’s premises for the theft or mishandling of equipment, or the Subscriber shall be liable for the replacement equipment.
8.5. The equipment installed at the Subscriber’s premises remains the property of Sonic Telecoms unless the Subscriber has purchased and paid for the equipment.
8.6. The Subscriber is liable for all Services subscribed for in this Agreement, once the Services have been installed and activated.
8.7. Sonic Telecoms shall not be liable in respect of any warranties and/or representations of any nature whatsoever given or made by the salesman or selling agents who have no authority to bind the company in any respect whatsoever.
9.1. If the Subscriber:
9.1.1. fails to pay any amount under this Agreement on the due date, then Sonic Telecoms shall be entitled without prejudice to any of its other rights arising out of this Agreement forthwith and without any liability towards the Subscriber, to suspend its provision to the Subscriber of the Services in whole or in part and/or disconnect the Subscriber from the network and/or to render the CPE inoperable by whatever means.
9.1.2. terminates the contract before the specified date of termination for breach of contract, it will result in the Subscriber being liable for the full payment of the remaining subscription or hardware fees for the applicable term signed upon in the terms of this Agreement.
9.2. Sonic Telecoms has the right to terminate this Agreement without prejudice to any other right Sonic Telecoms may have in terms of this Agreement or at law; if the Subscriber:
9.2.1. fails to pay the monthly Services and other Charges in terms of this Agreement on the due date
9.2.2. breaches any provision of this Agreement, all of which are deemed to be material, and fails to remedy the breach within seven (7) days after the dispatch of a registered, hand delivered or faxed letter by Sonic Telecoms calling on the Subscriber to remedy the breach;
9.2.3. commits an act of insolvency in terms of an act of the Republic of South Africa;
9.2.4. is a company or close corporation and is deregistered or liquidated or in the case of a company placed under judicial management, whether provisionally or finally;
9.2.5. is a natural person and he or any one of his partners is provisionally or finally sequestrated, or he or any one of his partners becomes subject to an administration order;
9.2.6. ceases its business activities for longer than a period of sixty (60) consecutive days, unless forced to do so by force majeure; or
9.2.7. Gives Sonic Telecoms notice of the termination of its suretyship for any surety in favour of Sonic Telecoms for the payment of the Services in terms hereof.
9.3. Sonic Telecoms shall be entitled to recover all legal expenses, including legal expenses (on an attorney-and-own-client scale) incurred and arising directly or indirectly out of this Agreement.
9.4. The Subscriber agrees that interest shall be payable on any monies due to Sonic Telecoms at the maximum legal interest rate prescribed in terms of the Usury Act from the date they fall due. Interest shall be compounded monthly in arrears.
10. DOMICILIUM AND NOTICES
10.1. The Subscriber and Sonic Telecoms hereby choose domicilium citandi et executandi for all purposes of and in connection with this Agreement at the physical address, e-mail and fax as set forth on the face hereof. Sonic Telecoms shall be entitled to give any notice in terms of this Agreement by e-mail and or fax.
11. WHOLE AGREEMENT
11.1. This Agreement constitutes the sole record of the agreement between the parties in regard to the subject matter thereof. Neither party shall be bound by any representation, express nor implied term, promise or the like not recorded herein or reduced to writing and signed by the parties or their representatives. No addition or variation of this Agreement shall be of any force or effect unless in writing and signed by or on behalf of the parties. No indulgence that Sonic Telecoms may grant to the Subscriber shall constitute a waiver of any of Sonic Telecoms rights.
11.2. In this Agreement the singular shall include the plural.
12.1. Should any provision of this Agreement be rendered unlawful, then that unlawful provision only shall be invalid, without affecting or invalidating any of the remaining provisions of this Agreement which shall continue to be of full force and effect.
13.1 Save as expressly set out in this Agreement, Sonic Telecoms does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of Sonic Telecoms equipment or Services and all warranties which are implied or residual at common law are hereby expressly excluded.
13.2 Without limitation to the generality of Clause 13.1, Sonic Telecoms does not warrant or guarantee that the information transmitted by or available to the Subscriber by way of the Services or Sonic Telecoms equipment:
13.2.1 will be preserved or sustained in their entirety;
13.2.2 will be suitable for any purposes;
13.2.3 will be free of inaccuracies, defects, bugs or viruses of any kind; and
13.3 Sonic Telecoms assumes no liability, responsibility or obligations in regard to any of the exclusions set forth in Clauses 13.1 and 13.2 above.
14.1 Sonic Telecoms is entitled to cede its rights and/or to delegate its obligations arising from this Agreement and/or assign this Agreement, wholly or partly, to any third party. The Subscriber shall not be entitled to cede or delegate his rights and obligations arising out of this contract unless accepted in writing by the credit control manager or a director of Sonic Telecoms.
14.2 The Subscriber warrants the accuracy of all information furnished by or on behalf of the Subscriber in terms of or pursuant to this Agreement. The Subscriber shall forthwith notify Sonic Telecoms in writing of any changes from time to time in the information set out on the face hereof.
14.3 The Subscriber undertakes to abide by Sonic Telecoms acceptable use policy.
14.4 The Subscriber shall not be entitled to migrate to a lower tariff plan as offered by the Network Operators during the stipulated contract term stated on the face hereof unless recommended and agreed to by Sonic Telecoms.
15.1 The parties consent, in terms of Section 45 of Magistrate’s Court Act 32 of 1944, to the jurisdiction of the Magistrate’s Court or any district having jurisdiction over it by virtue of Section 28(1) of the said Act, in respect of any action or legal proceedings in connection with this Agreement, notwithstanding the fact that the amount involved in such action or proceeding may be beyond the jurisdiction of a Magistrate’s Court.
15.2 Sonic Telecoms, however, reserves the right to institute action or proceedings in the High Court.
16. FORCE MAJEURE
16.1 If Sonic Telecoms is prevented from or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement due to any reason or cause beyond the control of Sonic Telecoms or by reason of force majeure, Sonic Telecoms shall be relieved of its obligations in terms of this Agreement during such period.
17. CONTRACT CANCELLATION
17.1. If a Residential Subscriber:
17.1.1 terminates the contract before the specified end date of the contract, the subscriber will be liable to pay a cancellation fee equal to the balance of the installation fee due for a month to month contract less any installation fees already paid as well as the full retail price for any hardware the client wishes to keep.
17.1.2. The subscriber will need to give Sonic Telecoms a full calendar months’ notice when terminating their current contract, this will only apply to natural persons covered by the CPA.
17.1.3. One managed WiFi Router is included in the monthly subscription. The CPE and Router remains the property of Sonic Telecoms. The CPE & Router will be collected upon cancellation of the contract. The client will be liable for the cost of repairing or replacing the router in case of fire, theft, or any form of negligence. It is the client’s responsibility to insure the router.
17.2. If a Commercial Subscriber:
17.2.1 If cancelled before the contract term concludes you will be liable for the sum of the total remaining contract value plus any promotional discounts received.
18. FAIR USAGE POLICY
18.1 Sonic Telecoms Wireless and Fusion Fibre
When a client’s data usage for the month reaches the FUP limit as stipulated for their subscription, then the maximum speed allowed will be restricted to 2Mbps. The FUP data allocation counters will be reset at the beginning of each month and the maximum speed allowed will revert to the full subscription speed. Both the upload and the download speed will be affected by the change
18.2 Herotel Wireless
“Bandwidth” means – The speed of your connection to the internet measured in Mbps.
“FUP” means – Fair use policy.
“Mbps” means – Megabits per second.
“Rolling Period” means – A predetermined number of consecutive days
“Service Provider” means – The company providing your internet service / connection.
“Shaped or Shaping” means – The limitation or blocking of data traffic for a certain period based on the type of data traffic.
“Thresholding” means – Setting of certain usage limits after which a FUP will apply and line speed Throttled.
“Throttling” or :Throttled” means – Rate limiting the maximum amount of bandwidth and is used to control usage during a certain period.
“Uncapped” means – No limit on the total data usage.
“Unshaped” means – No restriction according to the type of data traffic uploaded or downloaded.
FUP is designed to make Uncapped Unshaped internet services more affordable to consumers who require only light to moderate data usage but still want the option of not having to buy extra data should they exceed their normal usage from time to time. Services with a FUP puts less strain on the total available bandwidth of the Service Provider and can therefore be offered at a reduced price.
FUP refers to limitations placed on your normal maximum bandwidth speed after a predefined amount of data usage over a Rolling Period of days as determined by the type of service or your Service Provider. The connection to the internet is never blocked which means you can continue to use data. Data usage for a determined period of days is calculated each day and an algorithm to enable or disable Throttling is calculated and applied. There is NO calendar month limit on data usage under the FUP. Data is not Shaped according to type, i.e. browsing, torrent downloading, streaming etc.
Example of calculation of a 7-day FUP rolling period:
Just after the start of the 8th day of any 7-day rolling period, total data usage for the previous 7 days is calculated and if the total of the previous 7 days usage is more than the FUP Threshold limit of the specific service selected, the pre-determined Threshold will have been reached, and connection speed of the service will be Throttled (reduced) by the percentage as indicated by that specific service type. Else, if the total data usage for the previous 7 days is less than the FUP limit of the specific service selected and the FUP Throttling had been applied, the connection speed will be restored to the normal speed of the specific service selected. This calculation is done daily for the previous 7 consecutive days and Throttling is applied or removed on a daily basis. There are no monthly/daily data limits and the 7-day calculation is done daily irrespective of the day of the month or year, only for the previous 7 consecutive days. The service bandwidth / speed, when Throttling is active, will not be reduced more than the respective Threshold level of the service selected, in other words, there will not be additional speed reduction once a service is Throttled and the data usage calculated the following day still exceeds the FUP Threshold limit.
Bandwidth Throttling Applied
50% reduction of normal service speed. This apply to upload and download speed. These services are asynchronous meaning the upload speed is set to not less than 25% of the download speed of the service. Example: Hero Bronze 4Mbps has a download speed of 4Mbps and an upload speed of 1Mbps and once Throttled, this change to a download of 2Mbps and an upload of 0.5Mbps.
25% reduction of the standard service speed. This applies to the upload and download speed. These services are asynchronous meaning the upload speed is set to not less than 33% of the download speed of the service. Example: Hero Silver 6Mbps has a download speed of 6Mbps and an upload speed of 2Mbps and once Throttled this change to a download of 3Mbps and upload of 0.975Mbps.
No reduction of speed (No FUP). Service upload speed is set to not less than 33% of download speed. Example: Hero Gold 4Mbps has a download speed of 4Mbps and an upload speed of 1.3Mbps. Speeds are never throttled.
Data Type Shaping
All Hero Bronze, Hero Silver and Hero Gold services are Uncapped & Unshaped. Your service will never be disconnected or blocked (capped) according to total data usage and you can use as much data as possible over the respective service speeds. Data is not shaped (restricted) according to the type of data (torrents, downloads etc.) or the time of day you use / download. If reference is made to the word shaping of one of these services, it would be meant as a synonym of thresholding and refer to a speed limitation and NOT data type limitation.
|Hero Bronze||Hero Silver||Hero Gold|
|Uncapped Unshaped||Uncapped Unshaped||Uncapped Unshaped|
Upload is approximately but not less than 25% of Download Speed
Upload is approximately but not less than 33% of Download Speed
Upload is approximately but not less than 33% of Download Speed
|7-day rolling period||7-day rolling period||No limit|
|FUP: 50% speed reduction of upload and download speed.||FUP: 25% speed reduction of upload and download speed||No FUP. Use as much data as you require|
|No Cap: Use as much data as possible, even at Throttled speed||No Cap: Use as much data as possible, even at Throttled speed||No Cap – No Threshold, therefore no Throttling : Use as much data as you require|
19. PRO-RATA FAIR USAGE POLICY
Please be advised that during your Pro-rata billing period your FUP allocation will differ in line with the data table below.
Calculated on a 30 day month
|FUP Limit||Daily Allocation||Pro-rata Days||Pro-rata Gig Allocation|
20. ACCEPTABLE USE POLICY
Thank you for reading Sonic Telecom’s Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.
The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to clients and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.
This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our client services/legal department at 0861 300 900.
Sonic Telecoms respects the rights of our clients and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.
It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using all Uncapped services and as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available.
Uncapped / Premium Uncapped
Uncapped services are best suited for average home users who make little to no use of high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to). Uncapped services are proactively managed by the Sonic Telecoms Protocol Manager.
Premium Uncapped services are better suited to more advanced users, and are managed proactively by the Sonic Telecoms Protocol Manager.
Premium Uncapped (DSL and Fibre) – Sonic Telecoms Protocol Manager
The Sonic Telecoms Protocol Manager is used to provide all uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (such as browsing, email, commercial streaming such as Netflix, Showmax etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to) will receive less priority.
Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes will be managed by the Sonic Telecoms Protocol Manager. The Sonic Telecoms Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. We reserve the right to use the Sonic Telecoms Protocol Manager to manage the integrity of our network should network capacity not be available at any time, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Sonic Telecoms Protocol Manager will be suspended and could have their service cancelled.
Uncapped (DSL and Fibre) – Sonic Telecoms Protocol Manager
Uncapped services are managed according to the last 7 days usage projected to 30 days as well as the available capacity on the network at all times.
There are predefined thresholds set and when exceeded the account speed will be managed down to a maximum of 50% of the account speed. Should the demand on the network exceed available capacity these thresholds may be managed more aggressively by the Sonic Telecoms Protocol Manager and differ to the table below.
The thresholds per account speed are:
Any user that is found attempting to bypass or circumvent the Sonic Telecoms Protocol Manager will be suspended and could have their service cancelled.
Premium Plus Uncapped (DSL and Fibre)
Please note that on 27 September 2017 the Business Uncapped Service had a name change to Premium Plus Uncapped, the Terms and AUP were un-affected by this name change.
This is an uncapped service that is prioritised for Business Users based on available network capacity where high priority is required for typical business protocols.
Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes or non-typical business protocols (such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents) will be managed by the Sonic Telecoms Protocol Manager. The Sonic Telecoms Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. Sonic Telecoms reserves the right, to at its discretion manage non typical business protocols such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents and/or rate limit service speed.
We reserve the right to use the Sonic Telecoms Protocol Manager to manage services in order to protect the integrity of our network according to the available network capacity, we assure our clients that we will do this in a responsible manner should the need arise.
Any user that is found attempting to bypass or circumvent the Sonic Telecoms Protocol Manager will be suspended and could have their service cancelled.
21.1 A free month
Any coupon code giving a client free internet for a month via our website will become valid for the next full calendar month.
Should a client be installed and go live before the end of the month, they will be billed pro-rata for the remainder of that month before receiving their free promo month/s.
21.2 A free install
Any coupon code giving a client a discounted install fee for a month via our website will become valid upon install.
21.3 Upgrade campaigns
All upgrade campaigns that receive free equipment swop outs will be held liable for the sum of the discounted switchover should they cancel within a 12 month period of their upgrade.
22. EMAIL CONFIDENTIALITY
Our e-mails may contain confidential information and may be legally privileged and is intended only for the person to whom it is addressed. If you are not the intended recipient, you are notified that you may not use, distribute or copy this document in any manner whatsoever. Kindly also notify the sender immediately by telephone, and delete the e-mail. Bo Herotel company will accept liability for any damage, loss or expense arising from this e-mail and/or accessing any files attached to this e-mail. Disclaimer is deemed to form part of the content of this email in terms of Section 11 of the Electronic Communications & Transactions Act, 25 of 2002.